Legacy has you covered when you don't have an in-house IT department, or if you just need a little help.
IT Governance, Multiple Domains, WAN design, RFQ generation, Bid evaluation.
Systems, Applications, Cable Plant Management, Planning, Scheduling, and Quality Assurance.
Hardware and Software Integration, Application Integration, Desktop training, Desktop procedures and manuals, Windows support, Desktop and local hardware and configuration support.
Server Maintenance, Network printing, Back-up, Security, User and Device management, Peer to Peer networking, Integration and Configuration of Networked desktops, print services, Networked Application set-up, communication services.
Multiple Server Integration, WAN Integration, Messaging, Internet/Intranet, Communications and Telephony.
Remote access and support for any issue, On-line support is billable in 10-minute increments starting on the first minute.
Normal Office hours are 8:00 am to 5:00 pm, Monday through Friday excluding holidays.
Legacy Business Solutions will respond to any client emergency within four (4) hours or less. Emergency, after hours, holiday, and weekend rates are 1-1/2 times the normal rate.
Legacy Business Solutions will insure that all system and software integration is compliant with acceptable industry standards, and that all systems and software are working properly.
All service carries a minimum one (1) year warranty from Legacy Business Solutions, provided it is not altered by others.
Legacy Business Solutions cannot be responsible for hardware failures, vertical market software or secondary service failures (Telco Service, Internet etc.) Even if those services were recommended by or sold by Legacy Business Solutions. Every effort will be made to reduce the cost of such failures.
We will work on your system and resolve any system problems or emergencies utilizing our "best efforts" and full range of resources and experience.
In order to work in your environment we must make some assumptions concerning your system.
These assumptions include but are not limited to:
In laymen terms this means that if we need to turn off a piece of equipment we assume it will turn back on.